Shipping Policy

Gap Furniture offers Free Shipping for all items with in the continental United States. Orders for in-stock merchandise are generally delivered within 7 business days. If your delivery address is in a non-contiguous U.S. state or territory (Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands), or another country, I'm sorry we can't ship it. Gap Furniture usually use UPS, FEDEX, LTL to ship your order.

Accepting Delivery

All the items will shipping from，338 S Lemon Ave, Walnut, CA 91789, the United States

Before you sign for delivery, thoroughly inspect every package / carton for signs of damage

 

You are REQUIRED to inspect your delivery for any sign of damage. The driver is expected to wait while you unwrap and inspect the delivery for damages. If you find one or all pieces that are damaged or slightly damaged, it is YOUR responsibility to REFUSE the delivery of any item that is damaged. If you sign the Delivery Recipt and accept delivery, you will not be able to make a damage claim for reimbursement of cost or replacement of any damaged pieces.

 

Signing For Delivery
When your sign for delivery, even if the package appears only slightly damaged, please have the driver wait while you unbox/unwrap item and inspect for damage. If the package looks significantly damaged, you may refuse delivery or have the driver wait while you unbox/unwrap item and inspect for damage. In either case, take pictures of damage area's of items packaging as well as any damage to items and REFUSE delivery of just the damaged items. Then notify us right away so that we can expedite the the claims process. All freight companies allow a specific amount of time for you to inspect your shipment before the driver leaves. If you sign for your delivery with out inspecting all packages and/or not refusing delivery of damaged items without noting specific damages on delivery receipt we can not process a damage claim for you.

We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don’t hesitate to contact us.

Damages that occur in transit are unfortunate. Our policies are in place to expedite the process of sending replacements or repairing as quickly as possible. Please, do not hesitate to call if you have any questions regarding our policy on accepting freight shipments.