Returns & Exchanges

With our simple returns process, you can shop online worry-free. If something doesn’t work out, you can send most items back within 30 days of delivery. And please pay attention to the following points:

  • Start the return process within 30 days of receiving your item.
  • Products must be in new or unused condition, with all original products inserts and accessories. 
  • Shipping costs will be the responsibility of the customers in cases of the buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake,fill in the wrong delivery address, or bought it somewhere else, etc.
  • We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
  • Ship the product as soon as possible so it arrives at our facility within 15 days of receipt of the item. 
  • We inspect all returned items and will refund you based on the condition of the item.We award a partial refund for opened or used products.

 

If you want to return your items, please contact us first:

support@gapfurniture.com. or call us at：1- 970 414 1258

The return address：338 S Lemon Ave, Walnut, CA 91789 

 

To expedite your request, please provide the following information when you contact us：

  1. your order number
  2. a brief description of the problem
  3. photos illustrating the issue
  4. your preference for a replacement or a refund

 

Return Details:

1．Please allow 2-4 business days for the processing of the returns/exchanges. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt. When you receive the product for more than 30 days, you will not  be able to return or exchange the product.

2．Items returned must be in their unused conditions with the original packages. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 

3．We do not accept returned items that were sent back by you directly without checking with us first. 

4．We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. 

5．Refunds will be issued to the same credit card or Paypal account used for the original purchase in most cases.You can expect to receive your refund within four weeks of shipping your package(s) back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:

  • The time required for return shipping (up to 14 days)
  • Product inspection at our return facility (up to 5 business days)
  • Processing from your financial institution (up to 5 business days).

You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.

6．Shopping points will not be refunded for free orders or giveaways.

(Note: The original shipping fee and insurance are non-refundable.
Only   when your return is a result of an Gap Furniture.com error or defective product, we will refund the full cost of the merchandise and original shipping charges.   If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees.  ) 

 

Exchanges:

If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference. Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will original payment method once we receive the return. Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount. （It means that the freight shall be borne by the customer）

 

Before installing the appliance, please double check the following when it arrives:

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.  

3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.